FvdM
Francois van der Merwe
1 reviews | Active since Mar 2020
26 Jun 2020, 07:06
Sanlam incompetence
***: On 2/06 I app**** for pay-out as an EMERGENCY measure on my Echo bonus. The matter was to be finalised on 25/6. On 19/06 I was informed the completion date is now 30/06. No reason given despite me asking for it, On 25/06 I was informed that the application for tax directive was declined. SARS informed me it was because the person at Sanlam used the incorrect ID no. Date of finalisation is now 16/7. This level of incompetence is unacceptable.,
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Replies (3)0
Replies (3)
Sanlam's replyOfficial
26 Jun 2020, 07:52Dear Francois
We are sorry to hear about your experience and will refer your complaint to the relevant department to investigate urgently.
Kind regards
Sanlam Client Relations
We are sorry to hear about your experience and will refer your complaint to the relevant department to investigate urgently.
Kind regards
Sanlam Client Relations
Best regards,
Sanlam's reply26 Jun 2020, 07:52
Official
Dear Francois
We are sorry to hear about your experience and will refer your complaint to the relevant department to investigate urgently.
Kind regards
Sanlam Client Relations
We are sorry to hear about your experience and will refer your complaint to the relevant department to investigate urgently.
Kind regards
Sanlam Client Relations
Best regards,
FvdM
Francois van der Merwe's updateReviewer Update
30 Jun 2020, 14:25Thank you Sanlam for resolving the issue expeditiously. Much appreciated.
FvdM
Francois van der Merwe's update30 Jun 2020, 14:25
Reviewer Update
Thank you Sanlam for resolving the issue expeditiously. Much appreciated.
Sanlam's replyOfficial
30 Jun 2020, 14:35Dear Francois
Thanks for your response.
Kind Regards
Client Relations
Thanks for your response.
Kind Regards
Client Relations
Best regards,
Sanlam's reply30 Jun 2020, 14:35
Official
Dear Francois
Thanks for your response.
Kind Regards
Client Relations
Thanks for your response.
Kind Regards
Client Relations
Best regards,