SANLAM INCOMPETENCE!!!!!!!!

I really thought Sanlam would be better than Liberty but you are just as bad!!! I have been waiting for weeks for my pension fund to be paid out, I have to continuously call, only to be told that my request has been escalated to an invisible manager Dhivesh Desai who will call me back, 5 TIMES NOW I HAVE ASKED FOR THIS, HE IS ALWAYS UNAVAILABLE... The amount of airtime and time I have wasted holding while I get told the same feedback by different people " Its been escalated" " I've escalated to my team leader" .. You know exactly what needs to be done, why is it taking SOOOO DAMN long for this to be sorted..

I spoke to someone in a different department and they said that the Umbrella Fund guys are known for not being helpful and getting back to clients- UTTERLY DISGUSTING!!!

Please don't bother sending me a message to say that my complaint has been escalated as this seems to be a standard scripted response from Sanlam to its clients, it means absolutely NOTHING!!! because you do nothing! My partner works for a competitor and within a week his fund was sorted, so it can be done, yet you choose not too! Your Client Service is Terrible, your managers have no regard for irate clients either and judging by the complaints here it looks like I will get more of the same "We've escalated your complaint and someone that wont be able to assist me will be in contact to give me the same old ****py story!!!!!