Sanlam incompetence

I have app**** for a pay out on my PPS policy. I have received an email from Sanlam today to inform me that the payment cannot be finalised as SARS would not issue a tax directive and the reason given was that I have to confirm my ID and tax number with SARS. I have recently submitted my tax return and there was no problem with my ID number, my tax number or any outstanding SARS matters. This is confirmed by SARS. It is clear that this is just delaying tactics by Sanlam to make the payment. This is unacceptable after paying my premiums on time for all these years. This was exactly the same stance Sanlam took when a friend of mine app**** for an Echo bonus payment. Payment could not be made as there was allegedly a problem with SARS which turned out the problem was with Sanlam.