SANLAM INCOMPETENCE

My father took out a funeral cover policy with SANLAM for his family. SANLAM LISTED WRONG NAMES ON THE POLICY OF PEOPLE WE DON'T KNOW. WE WENT TO THEIR OFFICES TO REPORT THE MATTER AND WAS ISSUED WITH A FORM TO LIST THE CORRECT NAMES. WE DID EVERYTHING THAT WAS REQUIRED OF US WE SUBMITTED THE NAME LIST AND SUPPORTING DOCUMENTS THAT WAS REQUIRED OF US.

AFTER MY FATHER SUBMITTED WE WERE TOLD EVERYTHING IS SORTED, THEYLL PROCESS THE INFORMATION AND NAME CHANGES AND CONTACT US. MY FATHER IS NOW LATE TILL THIS DAY SANLAM NEVER CONTACTED US AFTER WE'VE SUBMITTED. THEY VE NEVER SENT US DOCUMENTS WHEN YOU PHONE FOR ENQUIRIES THEY SELL YOU LIES.

SANLAM HAS NO SERVICE AT ALL..