Sanlam Income Protector/Living Benefits: Destroying Lives

I’m sick of the runaround. Sanlam is just plain f****** us around in the worst way, when we're already down.

I’m a person living with an autoimmune condition. I got let go from my work because of my health. I was young and healthy when I took out income protection, to be covered in a situation like now. I submitted my claim in July/August last year. That’s almost a full year ago. And you’ve done absolutely nothing but waste my time and push me closer to losing everything.

You’ve asked for medical reports, lab tests, forms — all of which I’ve submitted over and over again. My doctors have sent through everything repeatedly. Still, I get copy-paste emails asking for the same information and documents. Do your teams even read the submissions? Or is the goal to frustrate people until we give up?

Now you want more bloods, more tests, more evaluations, again, knowing full well I’m unemployed and s****ing to survive. Transport? Specialist Consultations? Time? I no longer have medical aid to cover any of this because guess what, im still waiting for a claim submitted a year ago! You don’t care. You just stall. You just delay. You just avoid.

And while you're stalling, my assets are on the line. Interest is piling up. I’m watching my life unravel while a company I paid for protection sits comfortably ignoring me.

This isn’t just negligence. This is systemic failure. This is deliberate. You’re holding people hostage while pretending to offer help.

I want my claim approved and paid out. Not next week. Not after more emails. Now. Stop dragging this out. Stop wasting my time. You are pushing people into the dumps and pretending it’s just “policy.” It’s not. It’s ***ardice.