AB
Arnold B
1 reviews | Active since Nov 2011
09 Apr 2019, 14:28
Sanlam Income Protector Useless...again
Recently had an Income protector claim. After basically 2 months they finally paid about 1 weeks worth vs the 3 that I was not able to work. Unfortunately I had to have another operation now all of a sudden they are asking for completely different forms to be completed. I already had my doctor complete a form. This takes time as he does not always have time to complete forms and does it when he has time. Which delays the process more. Why ask for another form when the first form has the same information on it. I also have to pay the doctor to complete the form. Wasting my time and money because now I have to take time off losing more money to hand in the form and collect it again.
Delay tactic.
Again quick to take your money but will use any tactic to delay payment or not pay.
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
09 Apr 2019, 14:49Dear Arnold
We acknowledge receipt of your complaint. This is unfortunate to hear and will arrange for this matter to be investigated.
Kind Regards,
Client relations
We acknowledge receipt of your complaint. This is unfortunate to hear and will arrange for this matter to be investigated.
Kind Regards,
Client relations
Sanlam's reply09 Apr 2019, 14:49
Official
Dear Arnold
We acknowledge receipt of your complaint. This is unfortunate to hear and will arrange for this matter to be investigated.
Kind Regards,
Client relations
We acknowledge receipt of your complaint. This is unfortunate to hear and will arrange for this matter to be investigated.
Kind Regards,
Client relations
Sanlam's replyOfficial
10 Apr 2019, 11:08Dear Arnold
We have been informed that a representative from our Claims department made contact with you late yesterday afternoon. They busy attending to this matter.
Regards,
Client Relations
We have been informed that a representative from our Claims department made contact with you late yesterday afternoon. They busy attending to this matter.
Regards,
Client Relations
Sanlam's reply10 Apr 2019, 11:08
Official
Dear Arnold
We have been informed that a representative from our Claims department made contact with you late yesterday afternoon. They busy attending to this matter.
Regards,
Client Relations
We have been informed that a representative from our Claims department made contact with you late yesterday afternoon. They busy attending to this matter.
Regards,
Client Relations
AB
Arnold B's updateReviewer Update
06 May 2019, 11:03Sanlam asked for an additional payslip which I provided 17 Apr. Still no answer
I phoned last week to ask what is happening and was told I would have an answer Friday....that came and went just like the last time I phoned. Phoned today and was told I will have an answer this week.
Hmmm a lot of deja vu going on. Same as last week.
Why does processing a claim take so long? For me personally it is just delay, delay and some more delay. Send in documents then come back oh sorry we need other documents but previously used the same. Then get response oh no we need an additional payslip. Don't these people do proper assessment of what is required upfront and send one communication? Or is it delay tactic to always just ask for more information delaying the whole process
AB
Arnold B's update06 May 2019, 11:03
Reviewer Update
Sanlam asked for an additional payslip which I provided 17 Apr. Still no answer
I phoned last week to ask what is happening and was told I would have an answer Friday....that came and went just like the last time I phoned. Phoned today and was told I will have an answer this week.
Hmmm a lot of deja vu going on. Same as last week.
Why does processing a claim take so long? For me personally it is just delay, delay and some more delay. Send in documents then come back oh sorry we need other documents but previously used the same. Then get response oh no we need an additional payslip. Don't these people do proper assessment of what is required upfront and send one communication? Or is it delay tactic to always just ask for more information delaying the whole process
Sanlam's replyOfficial
06 May 2019, 11:45Dear Arnold
We apologize for the inconvenience caused. We will escalate your complaint for urgent investigation.
Regards,
Client Relations
We apologize for the inconvenience caused. We will escalate your complaint for urgent investigation.
Regards,
Client Relations
Sanlam's reply06 May 2019, 11:45
Official
Dear Arnold
We apologize for the inconvenience caused. We will escalate your complaint for urgent investigation.
Regards,
Client Relations
We apologize for the inconvenience caused. We will escalate your complaint for urgent investigation.
Regards,
Client Relations
AB
Arnold B's updateReviewer Update
09 May 2019, 12:01Phoned today again 9 May to find out what is going on. Spoke to somebody and they stated they only paying me just over R700 for the time I was unable to work. I do not get any mail or anything stating this but you have to phone 20 times to get an answer. You have to wait 2 months before getting an answer. How the hell do they come to that amount? This is drop in the amount actually owed. Now I have to send again that I do not agree and will have to wait another 2 months before getting any feedback. The policy is a complete waste of money.
AB
Arnold B's update09 May 2019, 12:01
Reviewer Update
Phoned today again 9 May to find out what is going on. Spoke to somebody and they stated they only paying me just over R700 for the time I was unable to work. I do not get any mail or anything stating this but you have to phone 20 times to get an answer. You have to wait 2 months before getting an answer. How the hell do they come to that amount? This is drop in the amount actually owed. Now I have to send again that I do not agree and will have to wait another 2 months before getting any feedback. The policy is a complete waste of money.
Sanlam's replyOfficial
09 May 2019, 12:25Dear Arnold
We take note of your comment and will follow up with the relevant department. Please accept our sincere apologies for the inconvenience caused.
Regards
Client relations
We take note of your comment and will follow up with the relevant department. Please accept our sincere apologies for the inconvenience caused.
Regards
Client relations
Sanlam's reply09 May 2019, 12:25
Official
Dear Arnold
We take note of your comment and will follow up with the relevant department. Please accept our sincere apologies for the inconvenience caused.
Regards
Client relations
We take note of your comment and will follow up with the relevant department. Please accept our sincere apologies for the inconvenience caused.
Regards
Client relations