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Tamsin B

1 reviews | Active since Aug 2022

26 May 2025, 14:21

Sanlam income protector beware

I have been put off work due to a back operation. I have an income protector with Sanlam. I submitted documents nearly a month ago. Nobody from Sanlam gives feedback, when our broker calls the date keeps changing. I pay for an income Protector for incidents like this and Sanlam has been shocking.

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Replies (5)
Sanlam
Sanlam's reply26 May 2025, 14:27
Official
Good day Tamsin

We apologise for your service experience and have requested the responsible department to look into the matter and contact you.
 
Regards
Sanlam Client Care 
Sanlam
Sanlam's reply26 May 2025, 15:10
Official
Hello Tamsin

We have received notification that Sanlam Living Benefits Claims department has been in touch with you. They will be assisting you further. 

Regards
Sanlam Client Care
TB
Tamsin B's update29 May 2025, 14:23
Reviewer Update
A manager by the name of Leigh Roy called me 2 days ago. I am still not happy. The managers "direct" line has been ringing for 2 days. What Sanlam wants to payout is laughable and a joke.
Sanlam
Sanlam's reply29 May 2025, 14:41
Official
Good afternoon, Tamsin

We have relayed your message to Sanlam Living Benefits Claims department.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply04 Jun 2025, 14:47
Official
Good afternoon Tamsin

We have received feedback that you are in email contact with the Living Benefits Claims department.

Regards
Sanlam Client Care