MT
Monica T
1 reviews | Active since Nov 2019
11 Nov 2019, 17:08
Sanlam incapabile of customer servers
Sanlam is the worst ever. I assisted my uncle in a icover funeral policy that was done in October last year 2018. He passed away in September 2019 and they taken payment off of the account for the policy still in October 2019. No they refuse to payout the policy as they say it only pays out after a year? Never once signing up was that stated, never once talking to a consultant was that mentioned. You never get hold of them. Once all the document were submitted they acknowledged in receiving it, then still sent a letter the next month about his increase in is policy. First when you get someone on they said the claim is processed and the claim will payout, then it was declined, then they did not get the paperwork. How does Sanlam as a company work? Speaking to rude consultants is not even funny what are they doing in the business then? How can they deducted money the next month, but he already passed away and now don't want to payout? Then the next month they contact you wanting to sell you a policy and invest? How does this work?
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
11 Nov 2019, 17:10Dear Monica
We acknowledge receipt of your complaint and will investigate it.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will investigate it.
Kind regards
Sanlam Client Relations
Sanlam's reply11 Nov 2019, 17:10
Official
Dear Monica
We acknowledge receipt of your complaint and will investigate it.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will investigate it.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
13 Nov 2019, 08:55Good day, Monica
We were informed by our consultant that they have tried to contact you. It is noted that we also have attempted via different sources to explain the situation to you e.g. The Sanlam Arbitrator.
We were informed by our consultant that they have tried to contact you. It is noted that we also have attempted via different sources to explain the situation to you e.g. The Sanlam Arbitrator.
Under the circumstances we cannot keep the case open on this platform indefinitely. We will be closing it on Hello Peter. No further correspondence will be dealt with on this platform. We will request the consultant to contact you again. We would appreciate that you afford our consultant the opportunity to explain to you the situation.
Kind regards,
Client Relations
Kind regards,
Client Relations
Sanlam's reply13 Nov 2019, 08:55
Official
Good day, Monica
We were informed by our consultant that they have tried to contact you. It is noted that we also have attempted via different sources to explain the situation to you e.g. The Sanlam Arbitrator.
We were informed by our consultant that they have tried to contact you. It is noted that we also have attempted via different sources to explain the situation to you e.g. The Sanlam Arbitrator.
Under the circumstances we cannot keep the case open on this platform indefinitely. We will be closing it on Hello Peter. No further correspondence will be dealt with on this platform. We will request the consultant to contact you again. We would appreciate that you afford our consultant the opportunity to explain to you the situation.
Kind regards,
Client Relations
Kind regards,
Client Relations
MT
Monica T's updateReviewer Update
15 Nov 2019, 11:51Getting a consultant to contact me that does not listen to my side off the story when I try explaining, then saying they will get back to me, call me not even 10min's later to tell me the same thing, wow, just wow she took so much time to investigate my matter. Seems like when Sanlam is under the looking glass it gets over looked so it is okay to the people hard earn money, but when it is time to do payouts then it gets over looked as excuses gets made as to why or how come not. I even contact Sanlam and asked for someone to assist me so that I can take my investments out, no one has contacted me either via email as you have this on record, seeing as documents needs to be sent to me and it needs to be explained. Good to take my money on that too I see. Pitty I can't really cancel my life insurance as I will loose more that I have put in thus far. So don't tell me that how Sanlam is this, that or the next thing, I don't want to hear it, seeing that you "hear" me, but you are not listening.
MT
Monica T's update15 Nov 2019, 11:51
Reviewer Update
Getting a consultant to contact me that does not listen to my side off the story when I try explaining, then saying they will get back to me, call me not even 10min's later to tell me the same thing, wow, just wow she took so much time to investigate my matter. Seems like when Sanlam is under the looking glass it gets over looked so it is okay to the people hard earn money, but when it is time to do payouts then it gets over looked as excuses gets made as to why or how come not. I even contact Sanlam and asked for someone to assist me so that I can take my investments out, no one has contacted me either via email as you have this on record, seeing as documents needs to be sent to me and it needs to be explained. Good to take my money on that too I see. Pitty I can't really cancel my life insurance as I will loose more that I have put in thus far. So don't tell me that how Sanlam is this, that or the next thing, I don't want to hear it, seeing that you "hear" me, but you are not listening.
Sanlam's replyOfficial
19 Nov 2019, 11:14Good day, Monica
We have noted that you require assistance with your investments. We have taken the initiative to inform the relevant team to assist with your request. We have received feedback that the relevant department has tried calling you but were unable to reach you. They will try to contact you again.
Kind regards,
Client Relations
We have noted that you require assistance with your investments. We have taken the initiative to inform the relevant team to assist with your request. We have received feedback that the relevant department has tried calling you but were unable to reach you. They will try to contact you again.
Kind regards,
Client Relations
Sanlam's reply19 Nov 2019, 11:14
Official
Good day, Monica
We have noted that you require assistance with your investments. We have taken the initiative to inform the relevant team to assist with your request. We have received feedback that the relevant department has tried calling you but were unable to reach you. They will try to contact you again.
Kind regards,
Client Relations
We have noted that you require assistance with your investments. We have taken the initiative to inform the relevant team to assist with your request. We have received feedback that the relevant department has tried calling you but were unable to reach you. They will try to contact you again.
Kind regards,
Client Relations
MT
Monica T's updateReviewer Update
19 Nov 2019, 12:50Hi
So quick on jumping on the other matter that I was looking into? I received a mail and it stated what I must do to take it out, but as I stated I want to take it out, but someone must explain to me the documents, example the prose and cons of all this, again not taking "the client" in consideration. Only what Sanlam see: okay she want to take it out, send her the link click here, click there and it is done, not taking the time to put it in explanation as to the (body) of the whole outline of what everything is about, again only half the information, like before. Nice, really nice. A email would of have been better off stating this is how it works, what it now, if you take it out now this is what happens or this is what you can do etc etc. Making sure the client service is done.
Real professional...and my other matter just gets ignored.
So not happy.
MT
Monica T's update19 Nov 2019, 12:50
Reviewer Update
Hi
So quick on jumping on the other matter that I was looking into? I received a mail and it stated what I must do to take it out, but as I stated I want to take it out, but someone must explain to me the documents, example the prose and cons of all this, again not taking "the client" in consideration. Only what Sanlam see: okay she want to take it out, send her the link click here, click there and it is done, not taking the time to put it in explanation as to the (body) of the whole outline of what everything is about, again only half the information, like before. Nice, really nice. A email would of have been better off stating this is how it works, what it now, if you take it out now this is what happens or this is what you can do etc etc. Making sure the client service is done.
Real professional...and my other matter just gets ignored.
So not happy.
Sanlam's replyOfficial
20 Nov 2019, 10:44Good day, Monica
We have escalated your matter to the responsible team. We have been informed that a consultant has tried calling you but were unable to reach you. Please refer to the e-mail that was sent to you, wherein you would find the direct contact details of the consultant that is attending to your matter.
Kind regards,
Client Relations
We have escalated your matter to the responsible team. We have been informed that a consultant has tried calling you but were unable to reach you. Please refer to the e-mail that was sent to you, wherein you would find the direct contact details of the consultant that is attending to your matter.
Kind regards,
Client Relations
Sanlam's reply20 Nov 2019, 10:44
Official
Good day, Monica
We have escalated your matter to the responsible team. We have been informed that a consultant has tried calling you but were unable to reach you. Please refer to the e-mail that was sent to you, wherein you would find the direct contact details of the consultant that is attending to your matter.
Kind regards,
Client Relations
We have escalated your matter to the responsible team. We have been informed that a consultant has tried calling you but were unable to reach you. Please refer to the e-mail that was sent to you, wherein you would find the direct contact details of the consultant that is attending to your matter.
Kind regards,
Client Relations