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Savvy C

1 reviews | Active since Jun 2020

15 Jul 2024, 12:38

SANLAM in violation of PoPIA ? or simply not engaging in client care ?

SANLAM has allowed one of their new clients to register for a new life insurance product using my email address. I called SANLAM and was on hold for 16 minutes then hung up. I emailed SANLAM with the details and got an automatic response that they would reply within 3 days. I have not heard from SANLAM yet. In the meantime I have received emails from SANLAM with attachtments containing the policy details of their new client who has registered with my private email address. Whats also concerning is that I am a SANLAM client after being migrated from ALEXANDER FORBES as a consequence of an acquisition.

0
Replies (4)
Sanlam
Sanlam's reply15 Jul 2024, 12:57
Official
Good day Savvy  
 
 We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Life.
 
 Regards
 Sanlam Client Care 
Sanlam
Sanlam's reply15 Jul 2024, 15:17
Official
This is to confirm that you have been contacted and assisted.

 Regards
 Sanlam Client Care 
SC
Savvy C's update15 Jul 2024, 15:58
Reviewer Update
Yes, THANK YOU ... I was contacted by a VERY pleasant and highly capable and professional Robyn from the complaints department. I am waiting for confirmation that the problem has been rectified. It should never be necessary to resort to using HELLOPETER to receive assistance - but THANK YOU for responding nontheless
Sanlam
Sanlam's reply15 Jul 2024, 16:09
Official
Hello again 
 
Thank you for the feedback.
 
We will relay the message to Robyn.
 
Regards
Sanlam Client Care