Sanlam in the business of making people cry more and grieve more

This has been a utter disgusting ordeal from a life insurance company, and those are nice words , Sanlam is in the business of making promises that they cannot keep and toying with peoples livlyhoods and this is going to sound harsh but while you are alive and they take your premiums they are so helpfull but when you pass away the prosess that the family goes through is disgusting , THEY DONT CARE . I have posted a review before and then Sanlam started reacting but it was to good to be true after many calls eventually it was refered to Sars folowing up 3 times in 2 weeks only to hear after two weeks there was a system eror it took them 2 damn weeks how is that the clients problem after this Reinette Le Roux confirmed on 3 occasions the payment will be made to my mother on the 10/12/2021 after following up the whole day and back and forth the call center agent had the audacity to tell my mother she must be patient , I then recieved a email from Onwabile stating that it will be on Monday only now, is Sanlam in the business of promising people and then just not keep to it , and to top it off conveniently Reinette Le Roux is not at the office on the day she made the commitment to and the person hadling the payment Naomi Combrinck is now on leave till the 3/01/2022 utter dissapointment to say the least , thanx Sanlam for causing my mother more griev and pain as she is sitting crying now , that is your business , making people grieve and cry not help them.