Sanlam, impossible to deal with!

I have now been trying to make contact with Sanlam for nearly three weeks via email. The only correspondence I've received is an automated message acknowledging that my email has been received. I have sent emails to the following Sanlam accounts to absolutely no avail! ********** ********** and ********** I have also contacted my consultant who forwarded my enquiry to their unit trust department. It is beyond me how a business can be run so poorly!! An investment and insurance firm that is IMPOSSIBLE to contact.