Sanlam - immoral *********

I complained about Sanlam service on hello peter and they responded that they will contact me. they did not contact me and now want to close the complaint. how does this work. i've had a look at many complaints that were directed to Sanlam and see that they have an automated response. so this goes to everyone without actually contacting them? what nonsense. this is so immoral and *********. Sanlam does nothing to help you. when will someone actually call me to sort out my issue. they will cause me to have a bad credit score while they sit back and take peoples money.