Sanlam Ignoring My Complaint and Now Pushing Me to Cancel Policies Instead of Helping

I am writing this complaint out of extreme frustration with Sanlam's complete lack of service and failure to address a formal complaint I made.

Here is a timeline of what has happened:

1. The Initial Complaint: I lodged a formal complaint with Sanlam regarding [Briefly state the issue, e.g., "incorrect billing," "a denied claim," "poor financial advice"]. I was given a reference number: [Insert your complaint reference number, if you have one]. 2. Being Ignored: Despite sending multiple follow-up emails, I have received no substantive response, no update, and no outcome to my initial complaint. It feels like my concerns are being deliberately ignored. 3. The Insulting "Solution": Instead of resolving my original issue, Sanlam has now sent me forms to cancel ALL my policies. This is not a solution; it feels like a tactic to get rid of me as a client because they don't want to deal with my complaint. My goal was always to have my problem fixed, not to be forced into cancelling my financial cover. 4. Unresponsive Communication: My emails to their complaints department go unanswered. The lack of communication is unacceptable from a company that promises trust and client care.

My Request from Sanlam:

I should not have to resort to a public platform to get a basic response. I demand that Sanlam:

· Immediately provide me with a formal, written outcome to my initial complaint. · Explain why I was sent cancellation forms instead of receiving help with my original problem. · Assign a dedicated case manager to communicate with me directly and resolve this matter as urgent.

I am sharing this experience publicly so that other potential clients are aware of the poor service and dismissive way in which Sanlam handles client complaints.