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Nikita R
1 reviews | Active since Apr 2025
22 Apr 2025, 18:32
Sanlam ignores their clients and does not keep up to their payout times.
Sanlam has not paid my umbrella fund policy since September 2024. I have emailed and called and done everything possible however, their agents do not help. The website says 30 days and all documents have been provided. I was told by the broker who signed our company on that I was supposed to be paid by the 4th of April 2025 after he resubmitted all the documents. I have proof to show that the delay is now on Sanlams side and if this is not paid out immediately, I will take them for more than they owe me.
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Replies (5)NR
Nikita R's updateReviewer Update
22 Apr 2025, 18:35I have my lawyer on standby at the moment and if this is not resolved immediately, legal action will be taken. It is clear by all the below reviews that Sanlam takes payment easily however, they don't care about people or their money. People are basically begging for "THEIR" money. Does Sanlam have our money is the question I will ask because if so, why do people wait months?
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Nikita R's update22 Apr 2025, 18:35
Reviewer Update
I have my lawyer on standby at the moment and if this is not resolved immediately, legal action will be taken. It is clear by all the below reviews that Sanlam takes payment easily however, they don't care about people or their money. People are basically begging for "THEIR" money. Does Sanlam have our money is the question I will ask because if so, why do people wait months?
Sanlam's replyOfficial
22 Apr 2025, 18:38Good day Nikita
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply22 Apr 2025, 18:38
Official
Good day Nikita
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
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Nikita R's updateReviewer Update
22 Apr 2025, 19:06I have already been referred. Give me the bladdy date my money will be paid
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Nikita R's update22 Apr 2025, 19:06
Reviewer Update
I have already been referred. Give me the bladdy date my money will be paid
Sanlam's replyOfficial
23 Apr 2025, 16:42Good day Nikita
This is to confirm that you have been contacted and will be assisted further.
This is to confirm that you have been contacted and will be assisted further.
Regards
Sanlam Client Care
Sanlam's reply23 Apr 2025, 16:42
Official
Good day Nikita
This is to confirm that you have been contacted and will be assisted further.
This is to confirm that you have been contacted and will be assisted further.
Regards
Sanlam Client Care
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Nikita R's updateReviewer Update
09 May 2025, 08:47So now, Sanlam says email them and never responds. I emailed and till now I'm still waiting . I got paid out one part and now when I am enquiring I need to waste my airtime to try and call and even than never get the call answered. Pathetic service and on call I got the excuse that procedures changed so paperwork changed. How is that the clients issue if Sanlam never communicated properly? Are we not a priority? I was also told the remaining payout should come through by the 15th yet there's no feedback from your agents.
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Nikita R's update09 May 2025, 08:47
Reviewer Update
So now, Sanlam says email them and never responds. I emailed and till now I'm still waiting . I got paid out one part and now when I am enquiring I need to waste my airtime to try and call and even than never get the call answered. Pathetic service and on call I got the excuse that procedures changed so paperwork changed. How is that the clients issue if Sanlam never communicated properly? Are we not a priority? I was also told the remaining payout should come through by the 15th yet there's no feedback from your agents.