Sanlam ignore their customers

On 4 April tried to phone the Sanlam customer call centre - ***.

What a flippen nightmare to try and speak to the company where I do have a RA policy.

Hold on the line from +-9h00 till 9h20 and took the option for them to return the call. Later during the day at +-12H15 phone the same number to speak to a consultant. Same result - hold on for more than 20 minutes.

Sanlam - please make up your mind if you want me to be your customer. First time in my life, policy holder since 2006, I need to speak to a consultant for assistance and nobody available.

Your service stinks.

regards hennie