NK
Nicole K
1 reviews | Active since Oct 2019
19 Dec 2019, 12:22
Sanlam ICover WORST PROVIDER **********
Sanlam sky/ICover is a huge ****!!!! Please not sign up they just in it for the money.
I’ve been with them just under 1 year and there is always problems.
My debit orders dint go off when scheduled, they keep reassuring me it will be fixed so I’m always having to pay a double deduction.
Nothing ever changes. Always they mentioned you cannot go to a normal Sanlam store and query this because they a different branch. I find this odd Sanlam is Sanlam they supposed to have a shared databases
So damn disappointed!
You think you securing your future but then you get ****med instead
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Replies (2)
Sanlam's replyOfficial
19 Dec 2019, 12:44Good day Nicole We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. Regards
Client Relations
Client Relations
Sanlam's reply19 Dec 2019, 12:44
Official
Good day Nicole We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. Regards
Client Relations
Client Relations
Sanlam's replyOfficial
19 Dec 2019, 14:29Good day Nicole We were informed that a consultant is trying to make contact with you. Further attempts will be made to get hold of you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client. Regards
Client Relations
We value you as a client. Regards
Client Relations
Sanlam's reply19 Dec 2019, 14:29
Official
Good day Nicole We were informed that a consultant is trying to make contact with you. Further attempts will be made to get hold of you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client. Regards
Client Relations
We value you as a client. Regards
Client Relations