Sanlam icover - terrible service

Item: Sanlam
Rating: 1
Author: Nesisa N

I am so disappointed in the service from Sanlam icover. Firstly the call centre number doesn't work the call just cuts when you select to speak to a consultant and trying to deal with them via email is a joke. I asked for information about adding my mother to my funeral policy I wanted a quote and details of any terms and conditions. I was asked to send her information in order to get a quote. Next thing instead of a quote I just get a new policy document I forming me that she's been added to my policy, no quote no additional information on terms and conditions. Just a date for when my new policy will be effective. Honestly you guys need to do better. It makes me fear for what will happen if I'm family needs to make a claim.

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Replies (1)

Sanlam's replyOfficial

14 Dec 2021, 12:05

Good day We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.

Kind regards

Client Relations

Sanlam's reply14 Dec 2021, 12:05

Official