1 reviews | Active since Oct 2019
SANLAM ICOVER _ ****'ISH SERVICE
I've had funeral and accidental cover with Sanlam ICover for 1 year now. I dont know what is happening that side as they say they are not based in CPT so even if I go to a Sanlam branch in CPT they will put me on the phone as Sanlam cannot assist with Sanlam ICover queries. I hope this is not a **** and every time I want it cancel I just think of all the money i have a;ready invested so dont want to loose out!! the problem i have is that I have to call in every month to find out if my premiums were deducted which every month there is an issue and to a point where they terminated my contract but every month new dates need to be arranged because they have not deducted. Im so depressed about this !!!! It feels like a **** and I definitely do have funds when the debit order suppose to go off
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client. Regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client. Regards
Client Relations