Sanlam iCover is a disgrace!!!!!!

Sanlam is the worst company on the planet my mother passed away on the 27 of June I made a claim on the 29th of June I sent all my documents to: *** and ***

No one called me to tell me what is going on

No emails.. nothing!!!!!!!

When I call all I get are excuses

I have been a loyal customer to sanlam and this is the treatment I receive??

I had to follow up constantly, call centre agents never know what's going, no one has an answer for me, I had to go and get a loan to pay for for my mothers funeral because sanlam is dragging their feet and to add in insult to injury they processed a debt order on the 30th of June for this cover but they cant even call me to let me know the status of my claim it was like they were spiting on my face

I have been following up on my claim and calling since the 29th of June no one has any answers I did write an email to Sanlam Arbitrator on the 9th of July.. THEY ARE JUST AS USELESS!!!!!!!

I have not received the funds till today and its the 13th of July

I would never recommend Sanlam Icover to anyone all they do is take your money but they wont pay out when you claim!!!!!!