Sanlam Icover funeral policy Redundant

Hi, My mother had a funeral policy with Sanlam Icover for herself and my brother which she has been paying for all these years. On Wednesday when she went to make payment like she always did, she was informed by the teller at Pep Stores the the policy has been cancelled. When we tried to contact them they were not answering their phones. She then received a call on the 14th to inform her that the policies have been made redundant because neither of them has died and its over 10yrs for both policies. She has been paying all these years and she cannot get the money back and if they pass away they will not be paid out. The payout for the policy was R10 000.00 for both of them. My mother is 76 years old, where will she get another policy now. The policy numbers are *** and *** Mrs EL Omarjee and Mr NAF Omarjee ALL THAT MONEY SHE PAID IN FOR THE PASSED 10YEARS, SHE WILL NOT GET IT BACK. IT IS GONE. We want to know gone to where.