Sanlam icover funeral policy

Item: Sanlam
Rating: 1

I am so frustrated by the service u have received fmregarding premiums that were not collected in Sept and Oct. I have been sending emails and to date have had no feedback. I was called once and asked if I had sufficient funds. How can I not have funds when I know I have a policy that needs to deduct funds. The service is just bad.

Helpful (0)

Replies (4)

Sanlam's replyOfficial

16 Nov 2021, 08:15

Dear Sindile

We are sorry to learn of your experience with us. We have escalated your complaint to the responsible team for further handling. They will be in touch with you

Regards
Sanlam Client Relations

Sanlam's reply16 Nov 2021, 08:15

Official

Sanlam's replyOfficial

16 Nov 2021, 12:48

Dear Sindile

We have tried calling you but we could not reach you. Please refer to the e-mail that was sent to you earlier this morning.

Kind regards
Sanlam Client Relations

Sanlam's reply16 Nov 2021, 12:48

Official

Dear Sindile

We have tried calling you but we could not reach you. Please refer to the e-mail that was sent to you earlier this morning.

Kind regards
Sanlam Client Relations

's updateReviewer Update

16 Nov 2021, 13:01

Can you call me now. I had network issues and missed the calls which were not even in intervals but seconds apart.

's update16 Nov 2021, 13:01

Reviewer Update

Can you call me now. I had network issues and missed the calls which were not even in intervals but seconds apart.

Sanlam's replyOfficial

16 Nov 2021, 13:28

HI Sindile

We have passed on your request to the relevant department.

Regards
Sanlam Client Relations

Sanlam's reply16 Nov 2021, 13:28

Official

HI Sindile

We have passed on your request to the relevant department.

Regards
Sanlam Client Relations