Sanlam iCover Family Funeral Plan is a Ghost? And the service?

My Policy No: ***8

My claim was for R 20 000.00 and I only received R 19 396.00. I was short paid by R 604.00 - Consultant said she escalated the matter and I'm still waiting.................

Death was caused by a car accident and I was supposed to receive an extra R 10 000.00...as per Sanlam iCover Family Funeral Plan Now Three days ago I was told by the consultant that iCover was discontinued long time ago but on the 25 of June 2024 I received an email from Melinda Davisworth, (Retail Mass: Operations), confirming that my Sanlam iCover Family Funeral benefits and monthly premiums will stay the same. My next policy review date is 25 July 2025.

I feel that I have being ****med here by Sanlam SKY and I don't even know who is Sanlam SKY.