Sanlam Icover disgusting service I received after years I have been with them.

I am very disappointed with the service I received with regards to a funeral cover I had with you guys. I've been experiencing financial difficulties since the beginning of the year and after 2 premiums didn't go off I called your call center and was told that the contract had been cancelled and there is nothing I can do to reinstate it as I wanted to make a direct deposit due to the fact that my bank account had issues. After being on the call with the agent for a whle I decided to hang up. I have since been getting emails saying that the debit order failed and this is very contradictory as I really wanted to resolve this issue way back when I called and no one was willing to assist me. Now I have managed to lose all the years tjhat i have paid because your company doesnt allow us to make deposits into the account and the agent was not even willing to change my banking details. I really want my policy back as really this is unacceptable. Why tell me you are cancelling the contract then continue to attempt and deduct from the very same account I had indicated I wanted to change.