Sanlam Icover disgusting service

I am really frustrated by Sanlam Icover by their bad service I have received they have canceled my funeral cover without my knowledge and now they can't even give me a call back regarding the telephone recording where I canceled my cover so they keep saying.

I have been calling Wendy the past two week and everyday her response is I'm escalating the matter I'm still waiting for the forensic department to respond. I'm disgusted by their service should I have an emergency tomorrow I won't be able to claim due to them canceling my policy.