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Phasika M
1 reviews | Active since Dec 2012
04 May 2020, 07:05
Sanlam icover debit order
I don't understand what sanlam icover is upto now. Before I complained about them busy double debiting me. They called and said they will fix it and that they owe me so I won't pay for one month I think that was April. But now they've since disappeared, I was expecting them to debit my account this month they didn't. Next thing they'll be saying my account has lapsed yet its them who are not debiting. The money is sitting in my account. I think they want to cancel my account for what I honestly don't know. Can I be clearified as to what is exactly going on.
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Replies (6)0
Replies (6)
Sanlam's replyOfficial
04 May 2020, 07:13Dear Phasika
We acknowledge receipt of your complaint and will refer it for investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it for investigation.
Kind regards
Sanlam Client Relations
Sanlam's reply04 May 2020, 07:13
Official
Dear Phasika
We acknowledge receipt of your complaint and will refer it for investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it for investigation.
Kind regards
Sanlam Client Relations
PM
Phasika M's updateReviewer Update
04 May 2020, 15:30So I'm told I owe R1398 by Yolanda Cenenda which I do not know how. They owed me money so March they even reversed money in my account and they said the other money they will pay installment for March. I just checked now. 7 March was the refund. Meaning they were meant to debit from 1 April, they didn't now again 1 May they didn't so how am I owing R1398, sanlam mustn't foornyok me please. I only owe R932 which is 1 April and 1 May. Can they please debit and stop trying to ***** me. And they must check their records. I'm sure the guy I spoke to logged the call on their system as well as their feedback.
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Phasika M's update04 May 2020, 15:30
Reviewer Update
So I'm told I owe R1398 by Yolanda Cenenda which I do not know how. They owed me money so March they even reversed money in my account and they said the other money they will pay installment for March. I just checked now. 7 March was the refund. Meaning they were meant to debit from 1 April, they didn't now again 1 May they didn't so how am I owing R1398, sanlam mustn't foornyok me please. I only owe R932 which is 1 April and 1 May. Can they please debit and stop trying to ***** me. And they must check their records. I'm sure the guy I spoke to logged the call on their system as well as their feedback.
Sanlam's replyOfficial
04 May 2020, 16:12Good Day Phasika,
We acknowledge receipt of your complaint and we will add this information as part of the investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint and we will add this information as part of the investigation.
Kind regards,
Sanlam Client Relations
Sanlam's reply04 May 2020, 16:12
Official
Good Day Phasika,
We acknowledge receipt of your complaint and we will add this information as part of the investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint and we will add this information as part of the investigation.
Kind regards,
Sanlam Client Relations
PM
Phasika M's updateReviewer Update
05 May 2020, 08:16Today I get this
Your premium of R 466.00 that was due on 04/04/2020 is unpaid. Your policy has now lapsed and your cover is no longer valid.
If you have any further questions, please do not hesitate to contact the Sanlam Client Contact Centre on Sharecall ***or send an email to ***.
Sanlam is really trying to annoy me. Since 2015 I've been with this policy I pay all the time and they decide to not debit my account out of the blue and blame it on me. I'm boiling right now. Your service is s..... You take peoples money for years then you decide to cancel their policy over nothing. I can't be blamed for this. Lockdown period you were closed. I was surprised why you didn't debit 1 April so I waited for you to open now they open they pour me with stupid emails as if I had no money in my account. Fix this and fix my policy I want it active and unharmed assemblies yohhhhhhh
Your premium of R 466.00 that was due on 04/04/2020 is unpaid. Your policy has now lapsed and your cover is no longer valid.
If you have any further questions, please do not hesitate to contact the Sanlam Client Contact Centre on Sharecall ***or send an email to ***.
Sanlam is really trying to annoy me. Since 2015 I've been with this policy I pay all the time and they decide to not debit my account out of the blue and blame it on me. I'm boiling right now. Your service is s..... You take peoples money for years then you decide to cancel their policy over nothing. I can't be blamed for this. Lockdown period you were closed. I was surprised why you didn't debit 1 April so I waited for you to open now they open they pour me with stupid emails as if I had no money in my account. Fix this and fix my policy I want it active and unharmed assemblies yohhhhhhh
PM
Phasika M's update05 May 2020, 08:16
Reviewer Update
Today I get this
Your premium of R 466.00 that was due on 04/04/2020 is unpaid. Your policy has now lapsed and your cover is no longer valid.
If you have any further questions, please do not hesitate to contact the Sanlam Client Contact Centre on Sharecall ***or send an email to ***.
Sanlam is really trying to annoy me. Since 2015 I've been with this policy I pay all the time and they decide to not debit my account out of the blue and blame it on me. I'm boiling right now. Your service is s..... You take peoples money for years then you decide to cancel their policy over nothing. I can't be blamed for this. Lockdown period you were closed. I was surprised why you didn't debit 1 April so I waited for you to open now they open they pour me with stupid emails as if I had no money in my account. Fix this and fix my policy I want it active and unharmed assemblies yohhhhhhh
Your premium of R 466.00 that was due on 04/04/2020 is unpaid. Your policy has now lapsed and your cover is no longer valid.
If you have any further questions, please do not hesitate to contact the Sanlam Client Contact Centre on Sharecall ***or send an email to ***.
Sanlam is really trying to annoy me. Since 2015 I've been with this policy I pay all the time and they decide to not debit my account out of the blue and blame it on me. I'm boiling right now. Your service is s..... You take peoples money for years then you decide to cancel their policy over nothing. I can't be blamed for this. Lockdown period you were closed. I was surprised why you didn't debit 1 April so I waited for you to open now they open they pour me with stupid emails as if I had no money in my account. Fix this and fix my policy I want it active and unharmed assemblies yohhhhhhh
Sanlam's replyOfficial
05 May 2020, 10:05Dear Phasika
We have notified the department of your post. They will be in touch with you.
Regards,
Sanlam Client Relations
We have notified the department of your post. They will be in touch with you.
Regards,
Sanlam Client Relations
Sanlam's reply05 May 2020, 10:05
Official
Dear Phasika
We have notified the department of your post. They will be in touch with you.
Regards,
Sanlam Client Relations
We have notified the department of your post. They will be in touch with you.
Regards,
Sanlam Client Relations
Sanlam's replyOfficial
06 May 2020, 12:52Dear Phasika
We have been notified that one of our consultants made contact with you and that your matter was attended to.
If you have any further enquiries pertaining to this nature, you may contact the consultant directly for a more expeditious handling of your case.
Regards,
Sanlam Client Relations
We have been notified that one of our consultants made contact with you and that your matter was attended to.
If you have any further enquiries pertaining to this nature, you may contact the consultant directly for a more expeditious handling of your case.
Regards,
Sanlam Client Relations
Sanlam's reply06 May 2020, 12:52
Official
Dear Phasika
We have been notified that one of our consultants made contact with you and that your matter was attended to.
If you have any further enquiries pertaining to this nature, you may contact the consultant directly for a more expeditious handling of your case.
Regards,
Sanlam Client Relations
We have been notified that one of our consultants made contact with you and that your matter was attended to.
If you have any further enquiries pertaining to this nature, you may contact the consultant directly for a more expeditious handling of your case.
Regards,
Sanlam Client Relations