GK
Greg K
1 reviews | Active since Feb 2017
24 Dec 2019, 21:23
Sanlam icover bad service
I submitted my dads death benefit claim on Thursday 19th - i have still not recieved payment and as such cannot cremate my dad. Today is the 24th. On my policy they state claims paid within 48hours. The Callcentre agent keeps telling me it has been escalated - Can somebody please assist - please!
Helpful (0)
Replies (12)0
Replies (12)
Sanlam's replyOfficial
24 Dec 2019, 22:09Good day Greg
Can you please provide the Sanlam policy number so that we can ascertain which business unit in Sanlam administer the product.
We will sure treat it as a matter of urgency.
We have much empathy with you and family.
Regards
Client Relations
Can you please provide the Sanlam policy number so that we can ascertain which business unit in Sanlam administer the product.
We will sure treat it as a matter of urgency.
We have much empathy with you and family.
Regards
Client Relations
Sanlam's reply24 Dec 2019, 22:09
Official
Good day Greg
Can you please provide the Sanlam policy number so that we can ascertain which business unit in Sanlam administer the product.
We will sure treat it as a matter of urgency.
We have much empathy with you and family.
Regards
Client Relations
Can you please provide the Sanlam policy number so that we can ascertain which business unit in Sanlam administer the product.
We will sure treat it as a matter of urgency.
We have much empathy with you and family.
Regards
Client Relations
GK
Greg K's updateReviewer Update
24 Dec 2019, 22:12Thank you for your swift response. The details requested: Sanlam icover Plan Number ***
GK
Greg K's update24 Dec 2019, 22:12
Reviewer Update
Thank you for your swift response. The details requested: Sanlam icover Plan Number ***
GK
Greg K's updateReviewer Update
27 Dec 2019, 06:22I have still not recieved any feedback on this matter - its been a week now!
GK
Greg K's update27 Dec 2019, 06:22
Reviewer Update
I have still not recieved any feedback on this matter - its been a week now!
Sanlam's replyOfficial
27 Dec 2019, 09:10Good day Greg
I have escalated the matter. Note that our office was closed on 25 and 26 December.
Regards
I have escalated the matter. Note that our office was closed on 25 and 26 December.
Regards
Sanlam's reply27 Dec 2019, 09:10
Official
Good day Greg
I have escalated the matter. Note that our office was closed on 25 and 26 December.
Regards
I have escalated the matter. Note that our office was closed on 25 and 26 December.
Regards
Sanlam's replyOfficial
27 Dec 2019, 10:28Good day Greg
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client. Regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client. Regards
Client Relations
Sanlam's reply27 Dec 2019, 10:28
Official
Good day Greg
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client. Regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client. Regards
Client Relations
GK
Greg K's updateReviewer Update
27 Dec 2019, 21:09i have yet to hear from a consultant - a funeral policy that cannot payout within 48hrs is pointless- take my advice - DONT use Sanlam icover - my dad is still awaiting his service, been over a week now. Absolutely disgusting service !!!
GK
Greg K's update27 Dec 2019, 21:09
Reviewer Update
i have yet to hear from a consultant - a funeral policy that cannot payout within 48hrs is pointless- take my advice - DONT use Sanlam icover - my dad is still awaiting his service, been over a week now. Absolutely disgusting service !!!
Sanlam's replyOfficial
30 Dec 2019, 09:28Good day Greg
Our consultant has confirmed that you do not have an Icover with Sanlam. You allegedly informed the consultant you will take up with another service provider. I will again follow-up with our consultant to make sure all are on the same wavelength.
Regards
Client Relations
Our consultant has confirmed that you do not have an Icover with Sanlam. You allegedly informed the consultant you will take up with another service provider. I will again follow-up with our consultant to make sure all are on the same wavelength.
Regards
Client Relations
Sanlam's reply30 Dec 2019, 09:28
Official
Good day Greg
Our consultant has confirmed that you do not have an Icover with Sanlam. You allegedly informed the consultant you will take up with another service provider. I will again follow-up with our consultant to make sure all are on the same wavelength.
Regards
Client Relations
Our consultant has confirmed that you do not have an Icover with Sanlam. You allegedly informed the consultant you will take up with another service provider. I will again follow-up with our consultant to make sure all are on the same wavelength.
Regards
Client Relations
Sanlam's replyOfficial
30 Dec 2019, 09:34Greg
We received confirmation that you do not have a Sanlam Icover. Can you please ascertain who you have the product with and engage with the relevant service provider please.
Regards
Client Relations
We received confirmation that you do not have a Sanlam Icover. Can you please ascertain who you have the product with and engage with the relevant service provider please.
Regards
Client Relations
Sanlam's reply30 Dec 2019, 09:34
Official
Greg
We received confirmation that you do not have a Sanlam Icover. Can you please ascertain who you have the product with and engage with the relevant service provider please.
Regards
Client Relations
We received confirmation that you do not have a Sanlam Icover. Can you please ascertain who you have the product with and engage with the relevant service provider please.
Regards
Client Relations
GK
Greg K's updateReviewer Update
30 Dec 2019, 09:57Good day
The consultant that i spoke to 20 minutes ago on this number (0860) 426-837 not only confirmed i do have ICover policy but apologised profusely that the problem was due to ”computer error” .- this does still not resolve the issue - i had to borrow money from a friend to cremate my father last week due to this so called error. From your response its clear that there is a serious lack of communication between departments at Sanlam. I have posted my policy number twice already - please do some proper investigation and get back to me - all my information is listed with your helpdesk as i had to do a thorough security check when I called. Lets be clear on one thing though - after the trauma i have been through i will definitely be moving my policy elsewhere - you CANNOT provide peace of mind clearly!
The consultant that i spoke to 20 minutes ago on this number (0860) 426-837 not only confirmed i do have ICover policy but apologised profusely that the problem was due to ”computer error” .- this does still not resolve the issue - i had to borrow money from a friend to cremate my father last week due to this so called error. From your response its clear that there is a serious lack of communication between departments at Sanlam. I have posted my policy number twice already - please do some proper investigation and get back to me - all my information is listed with your helpdesk as i had to do a thorough security check when I called. Lets be clear on one thing though - after the trauma i have been through i will definitely be moving my policy elsewhere - you CANNOT provide peace of mind clearly!
GK
Greg K's update30 Dec 2019, 09:57
Reviewer Update
Good day
The consultant that i spoke to 20 minutes ago on this number (0860) 426-837 not only confirmed i do have ICover policy but apologised profusely that the problem was due to ”computer error” .- this does still not resolve the issue - i had to borrow money from a friend to cremate my father last week due to this so called error. From your response its clear that there is a serious lack of communication between departments at Sanlam. I have posted my policy number twice already - please do some proper investigation and get back to me - all my information is listed with your helpdesk as i had to do a thorough security check when I called. Lets be clear on one thing though - after the trauma i have been through i will definitely be moving my policy elsewhere - you CANNOT provide peace of mind clearly!
The consultant that i spoke to 20 minutes ago on this number (0860) 426-837 not only confirmed i do have ICover policy but apologised profusely that the problem was due to ”computer error” .- this does still not resolve the issue - i had to borrow money from a friend to cremate my father last week due to this so called error. From your response its clear that there is a serious lack of communication between departments at Sanlam. I have posted my policy number twice already - please do some proper investigation and get back to me - all my information is listed with your helpdesk as i had to do a thorough security check when I called. Lets be clear on one thing though - after the trauma i have been through i will definitely be moving my policy elsewhere - you CANNOT provide peace of mind clearly!
Sanlam's replyOfficial
30 Dec 2019, 10:53Good day, Greg
We are sorry to hear of your experience and please accept our apologies for the service you have received. We have escalated your matter again to the ICover department.
Kind regards,
Client Relations
We are sorry to hear of your experience and please accept our apologies for the service you have received. We have escalated your matter again to the ICover department.
Kind regards,
Client Relations
Sanlam's reply30 Dec 2019, 10:53
Official
Good day, Greg
We are sorry to hear of your experience and please accept our apologies for the service you have received. We have escalated your matter again to the ICover department.
Kind regards,
Client Relations
We are sorry to hear of your experience and please accept our apologies for the service you have received. We have escalated your matter again to the ICover department.
Kind regards,
Client Relations
Sanlam's replyOfficial
30 Dec 2019, 11:53Good day Greg
A confusion arise as your initial case was escalated to GAPCover instead of Icover. Our consultant is attending to it urgently. We apologise for the inconvenience caused.
Regards
Client Relations
A confusion arise as your initial case was escalated to GAPCover instead of Icover. Our consultant is attending to it urgently. We apologise for the inconvenience caused.
Regards
Client Relations
Sanlam's reply30 Dec 2019, 11:53
Official
Good day Greg
A confusion arise as your initial case was escalated to GAPCover instead of Icover. Our consultant is attending to it urgently. We apologise for the inconvenience caused.
Regards
Client Relations
A confusion arise as your initial case was escalated to GAPCover instead of Icover. Our consultant is attending to it urgently. We apologise for the inconvenience caused.
Regards
Client Relations
Sanlam's replyOfficial
31 Dec 2019, 11:52Good day Greg We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client. RegardsClient Relations
Sanlam's reply31 Dec 2019, 11:52
Official
Good day Greg We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client. RegardsClient Relations