JK
Johan K
1 reviews | Active since Sept 2019
31 Jan 2021, 15:29
Sanlam iCover
Sanlam
You do not even deserve one star... How long does it take to process a death claim?
Your pamphlet said 48 Hours, we are going well into 168 hours since I submitted the first one, yet still no response.
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
31 Jan 2021, 15:47Dear Johan
We acknowledge receipt of your complaint. Kindly provide us with the ID or policy number in the private field for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Kindly provide us with the ID or policy number in the private field for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's reply31 Jan 2021, 15:47
Official
Dear Johan
We acknowledge receipt of your complaint. Kindly provide us with the ID or policy number in the private field for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Kindly provide us with the ID or policy number in the private field for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
01 Feb 2021, 08:40Dear Johan
Thank you for your details. Your matter was escalated to the relevant department for further investigation.
Regards,
Sanlam Client Relations
Thank you for your details. Your matter was escalated to the relevant department for further investigation.
Regards,
Sanlam Client Relations
Sanlam's reply01 Feb 2021, 08:40
Official
Dear Johan
Thank you for your details. Your matter was escalated to the relevant department for further investigation.
Regards,
Sanlam Client Relations
Thank you for your details. Your matter was escalated to the relevant department for further investigation.
Regards,
Sanlam Client Relations
Sanlam's replyOfficial
03 Feb 2021, 09:26Dear Johan
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations
Sanlam's reply03 Feb 2021, 09:26
Official
Dear Johan
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations