LK
Lerato K
1 reviews | Active since Aug 2020
08 Feb 2022, 13:09
Sanlam I Cover
My brother paid Sanlam death cover Policy number ***60 7001 0 at Shoprite Sanlam policy I - cover from 2013 and he went to Shoprite on Monday 7 February 2022 to pay his monthly premium but only to be told that his policy doesn't exist anymore. We called Sanlam head office and he was told that the policy ceased to exist since October 2021 and there is no refund and he won't be covered if he passes away. I spoke to Sanlam consultant ***
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Replies (2)
Sanlam's replyOfficial
08 Feb 2022, 13:23Dear Lerato
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsSanlam Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsSanlam Client Relations
Sanlam's reply08 Feb 2022, 13:23
Official
Dear Lerato
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsSanlam Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsSanlam Client Relations
Sanlam's replyOfficial
10 Feb 2022, 16:33Dear Lerato
We have tried calling you but there seems to be an issue with your line. Please provide an alternative number and a convenient time for a call back.
Regards
Sanlam Client Relations
We have tried calling you but there seems to be an issue with your line. Please provide an alternative number and a convenient time for a call back.
Regards
Sanlam Client Relations
Sanlam's reply10 Feb 2022, 16:33
Official
Dear Lerato
We have tried calling you but there seems to be an issue with your line. Please provide an alternative number and a convenient time for a call back.
Regards
Sanlam Client Relations
We have tried calling you but there seems to be an issue with your line. Please provide an alternative number and a convenient time for a call back.
Regards
Sanlam Client Relations