BJvv
Barend Jansen van vuuren
1 reviews | Active since Oct 2024
17 Oct 2024, 10:52
Sanlam i am so disappointed.
I have been waiting 3 months for my pension fund that is so needed from sanlam!!! They dont respond on emails,no calls and once in a blue moon they will respond on whatsapp.
All they then tell you are a bunch of lies!! Every week the payment date moves one week later. And every time its back to the start with them!
They have the worst service i have ever experienced! Except for when they want to take your money they they are the first one to call and assist.
My payment has been at the "super visor for final approval" for weeks and nothing happens or changes!!
Why do they lie? Why do they not keep to there word? Payment would have been 04 october and now its 17 already pathetic! And more then enough patience was given.
Being two hours on the phone and asoon as they answer the call its easier to drop it again? After two hours. Never again.
Helpful (0)
Replies (13)0
Replies (13)
Sanlam's replyOfficial
17 Oct 2024, 11:06Good morning Barend
We are so sorry to learn of your negative service experience and have arranged for assistance from the responsible department.
Regards
Sanlam Client Care
We are so sorry to learn of your negative service experience and have arranged for assistance from the responsible department.
Regards
Sanlam Client Care
Sanlam's reply17 Oct 2024, 11:06
Official
Good morning Barend
We are so sorry to learn of your negative service experience and have arranged for assistance from the responsible department.
Regards
Sanlam Client Care
We are so sorry to learn of your negative service experience and have arranged for assistance from the responsible department.
Regards
Sanlam Client Care
BJvv
Barend Jansen van vuuren's updateReviewer Update
17 Oct 2024, 11:14I will update this trend with the service give since the reply. I am sadden that this is the only platform that i receive any kind of response from you guys. We will know if this is a automated message and see if anything happens with my claim.
BJvv
Barend Jansen van vuuren's update17 Oct 2024, 11:14
Reviewer Update
I will update this trend with the service give since the reply. I am sadden that this is the only platform that i receive any kind of response from you guys. We will know if this is a automated message and see if anything happens with my claim.
BJvv
Barend Jansen van vuuren's updateReviewer Update
18 Oct 2024, 09:45Oky so we i believe its safe to say that sanlam has this as a automated response? No call no email no text no nothing...
BJvv
Barend Jansen van vuuren's update18 Oct 2024, 09:45
Reviewer Update
Oky so we i believe its safe to say that sanlam has this as a automated response? No call no email no text no nothing...
Sanlam's replyOfficial
18 Oct 2024, 10:19Good morning Barend
We apologise for the fact that you have not yet had further communication regarding this matter and have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
We apologise for the fact that you have not yet had further communication regarding this matter and have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply18 Oct 2024, 10:19
Official
Good morning Barend
We apologise for the fact that you have not yet had further communication regarding this matter and have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
We apologise for the fact that you have not yet had further communication regarding this matter and have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
BJvv
Barend Jansen van vuuren's updateReviewer Update
18 Oct 2024, 10:22Good morning. Sanlam client care. I do appreciate the response and glad so se its not automated.
Thank you i will still keep the trend with updates as to all.
Thank you i will still keep the trend with updates as to all.
BJvv
Barend Jansen van vuuren's update18 Oct 2024, 10:22
Reviewer Update
Good morning. Sanlam client care. I do appreciate the response and glad so se its not automated.
Thank you i will still keep the trend with updates as to all.
Thank you i will still keep the trend with updates as to all.
Sanlam's replyOfficial
22 Oct 2024, 15:48Good day Barend
This is to confirm that Sanlam Corporate has contacted you via email.
RegardsSanlam Client Care
This is to confirm that Sanlam Corporate has contacted you via email.
RegardsSanlam Client Care
Sanlam's reply22 Oct 2024, 15:48
Official
Good day Barend
This is to confirm that Sanlam Corporate has contacted you via email.
RegardsSanlam Client Care
This is to confirm that Sanlam Corporate has contacted you via email.
RegardsSanlam Client Care
BJvv
Barend Jansen van vuuren's updateReviewer Update
22 Oct 2024, 16:03Good day. Yes they have i hope with all my heart that we can get this resolved and asap as this has been prolonged for more than i ever think was needed.
BJvv
Barend Jansen van vuuren's update22 Oct 2024, 16:03
Reviewer Update
Good day. Yes they have i hope with all my heart that we can get this resolved and asap as this has been prolonged for more than i ever think was needed.
BJvv
Barend Jansen van vuuren's updateReviewer Update
23 Oct 2024, 17:31So another annoying day has passed and absolutely no feed back. I do understand that you guys are bussy with many "customers". But after weeks and weeks of waiting after endless attempts of contacting you just no answer as of yet. No way of solving the problem in sight
BJvv
Barend Jansen van vuuren's update23 Oct 2024, 17:31
Reviewer Update
So another annoying day has passed and absolutely no feed back. I do understand that you guys are bussy with many "customers". But after weeks and weeks of waiting after endless attempts of contacting you just no answer as of yet. No way of solving the problem in sight
Sanlam's replyOfficial
24 Oct 2024, 09:19Good day Barend Thank you for your feedback regarding the complaint response. Your message has been relayed to the relevant department for further review and action.
RegardsSanlam Client Care
RegardsSanlam Client Care
Sanlam's reply24 Oct 2024, 09:19
Official
Good day Barend Thank you for your feedback regarding the complaint response. Your message has been relayed to the relevant department for further review and action.
RegardsSanlam Client Care
RegardsSanlam Client Care
Sanlam's replyOfficial
24 Oct 2024, 10:52This is to confirm that you have been contacted.
RegardsSanlam Client Care
RegardsSanlam Client Care
Sanlam's reply24 Oct 2024, 10:52
Official
This is to confirm that you have been contacted.
RegardsSanlam Client Care
RegardsSanlam Client Care
BJvv
Barend Jansen van vuuren's updateReviewer Update
24 Oct 2024, 10:54This is to confirm that i have been contacted and made promises to me. Lets hope it gets kept
BJvv
Barend Jansen van vuuren's update24 Oct 2024, 10:54
Reviewer Update
This is to confirm that i have been contacted and made promises to me. Lets hope it gets kept
BJvv
Barend Jansen van vuuren's updateReviewer Update
24 Oct 2024, 19:33Thnk you my claim has finally been solved.
BJvv
Barend Jansen van vuuren's update24 Oct 2024, 19:33
Reviewer Update
Thnk you my claim has finally been solved.
Sanlam's replyOfficial
25 Oct 2024, 08:51Good day Barend Thank you for your feedback.
RegardsSanlam Client Care
RegardsSanlam Client Care
Sanlam's reply25 Oct 2024, 08:51
Official
Good day Barend Thank you for your feedback.
RegardsSanlam Client Care
RegardsSanlam Client Care