Sanlam Horror Show

Hello Peter needs to give us the ability to give zero ratings.

A claim was submitted in January of this year, however, no response from the insurer. When we visit the branches, we are given the run around. We have been told that the issue has been referred to the trustees, which is yet to communicate any update with us.

Our lawyers are recommending that we escalate this to the ombudsman, according to the lawyers, Sanlam doesn't pay out unless or until the ombudsman are involved. I believe we have been patient and amicable enough in the last 9 months, which hasn't yielded any desired results.

This is our last throw of the dice, so to say before we give the final word to take this up with the ombudsman. In honesty, we felt responsible to inform and alert anybody shopping for policies to stay away from Sanlam, their customer service is nonexistent, not to mention their poorly trained branch personnel who offer nothing but excuses.

In a time of grief and mourning, Sanlam has added salt to wound, and we feel it is our responsibility to have the law take its course and correct their malpractices. We are not alone in this as thousands else have shared the same sentiment regarding this business.