Sanlam horrible service

I app**** for life cover with a Sanlam financial advisor (freek Clifford from Musina). three years later when I went to Sanlam offices I found out that my policy had many issues and probably would have not paid. They informed me how wrong my policy was and then corrected it.

I decided to change the intermediaries as the new guy (Louis Cloete from Bloemfontein) seemed helpful and dealt with my issues promptly. but as soon as his name was on my policy he proved to not be helpful anymore. I struggled to get a will out of him in twelve months of which I was trying to change some details. Did not attend to my calls or reply to some of my emails.

I decided to lay a complaint, then I find out that I don't have a will meanwhile i have a copy with me and they still have my old details even though i sent the changes and were approved. It appears as if Sanlam departments are not communicating with each other. only the clients will suffer when they have to claim.

Even their complaints department seems to not want to help, all they do is cover each other. and they did not want to hear anything about my complaint

I would think twice before using Sanlam again if not more; if so you have to triple check everything yourself in order to make sure that all is in order.