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Janine T

1 reviews | Active since Mar 2023

12 Apr 2023, 11:27

SANLAM HORRIBLE BUSINESS

I have submitted forms to SANLAM for an annuity claim payout. They are suppose to pay out as per their website within 10 days. To date no correspondence received about my follow up emails? Please respond as a matter of urgency.

This is the worst service ever!!!! ZERO COMMUNICATION!!!!!!!!!!!!!!!!!!1

0
Replies (6)
Sanlam
Sanlam's reply12 Apr 2023, 11:59
Official
Good day Janine

We apologise for the negative service experience.  Your complaint has been escalated to the relevant team to assist you.

Regards
Sanlam Client Care
JT
Janine T's update13 Apr 2023, 10:40
Reviewer Update
WAITING. PLEASE COME BACK AS A MATTER OF URGENCY VIA EMAIL!!!!!!!!!!!!1 I WANT EVERTHING IN WRITING FROM YOUR COMPANY!!!!!!!!!!!!!!!!!!!!!!1 RESPOND PLS
Sanlam
Sanlam's reply13 Apr 2023, 10:43
Official
Good day Janine

Thanks, we were informed that a consultant was not able to reach you telephonically.  We have requested that you are sent an email.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply13 Apr 2023, 11:37
Official
Hi again Janine

We have received confirmation that you have been contacted and that the consultant will keep you updated regarding the claim.

Regards
Sanlam Client Care
JT
Janine T's update13 Apr 2023, 12:10
Reviewer Update
I am however still awaiting the email as agreed upon telephonically...
Sanlam
Sanlam's reply17 Apr 2023, 10:39
Official
Good day Janine

We have received confirmation that you have been sent an email.

Regards
Sanlam Client Care