Sanlam - hopeless

I have been trying to get a hold of somebody from the corporate department for months now , spent countless hours on hold over the phone and even sent emails upon emails but no response, i have a problem with my sanlam app , it just doesnt want to load my existing policies on the dashboard, this is really seeming to be hopeless . Seriously, sanlam has a big name but doesnt back it up , i really dont understand this , i wish my company didnt change my provident fund over from momentum to sanlam , momentum was so much better. If there was a zero star review i would have selected this option