Sanlam holiday payment

Good day. The consultant emailed me with a unhelpful

The consultant emailed me with an unhelpful response. I requested for a call back but nobody responded. It has been a nightmare to get through to an agent. Direct axis has affected Sanlam reputation with my current experiences.
My 3 month installment amounts to R4500 however i am being charged R20000 interest on R4500. I have been deceived by your agent and they refused to rectify or cancel the Covid holiday option.

Good day

Please note that this matter has not yet been resolved. This is really frustrating as it has been over almost 2 month to resolve this matter. Was contacted by Shannon however, this matter is still pending.
When i call the call centre, nobody seem to know what to do.

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A consultant contacted me but failed to resolve this matter. To me, the case is pending and i have not received final outcome and updated documentation.
If it was easy contacting the relevant consultant, i would have done so as they dont have direct numbers. When i call the client service, they are unsure what to do.

Good day. This matter has not yet been resolved. This linked to Direct Axis. I received a credit life payment of R4800 however my Capital outstanding balance remained the same. When i questioned this, there has been no valid response and they fail to contact or return my calls. This company has the worst technical support system i have experienced. The consultants also do not understand their own system. Logically, should a payment be made, the capital outstanding should decrease. However, their system dont deduct the payment from the Capital outstanding value. So if my initial loan was 40000 and payment made was 10000, then my settlement is 39000. This is poor standards from Sanlam.

This is the most inefficient and *********** company i have dealt with in 20 years. A lady called Nikita September contacted me last week Thursday. I explained that after the credit life payment was made into my account, this only decreased my contract balance and not my Capital balance. She says this is how the system work. I told her there has been endless problems with Sanlam/direct axis systems. She failed to understand that payments made should also decrease the Capital balance. I asked for her Supervisor and she claimed that he was off sick and rerurn this Monday. No Supervisor have contacted me since to rectify this matter.
Further to this, the system incorrectly added 10 months to my loan term. This was amended only to receive a statement with an incorrect term once again.
This complaint would be reported to the Obundsman.
Tel:***

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A customer service team leader contacted me last week Thursday by the name of Wendy James. I explained the discrepancies and even mailed her the disputes i have on my Capital balance.
She was meant to follow up and return my call on Friday 21st August. I received no response since then. I sent 2 direct emails to her and still no response.
I really hope the readers are assessing the tremendous poor service from Sanlam/direct axis before choosing a financial institute.
Please can this be looked into.

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It has been almost 4 months and counting that Sanlam has not rectified this matter. No team member from Sanlam/Direct Axis has contacted me with feedback after this complaint.