Sanlam holding my pension hostage
I am so disappointed in the service I have received from Sanlam so far. I resigned from my job, the North-West University in December. My last day was 31 December. I had asked that a portion of my pension fund be transferred to Sygnia retirement annuity and the other portion I wanted to cash out. Till today I have not received anything. During 15 January I received an sms stating that they are processing my claim and it should be finalized within four weeks. This week I checked if they had transferred to the Sygnia retirement annuity and nothing has been sent to them. All my documents have been sent. They were sent in December already from my side. I had initially asked Sygnia to try claim the portion on my behalf during December. So for over two months Sanlam has failed to pay me what is rightfully due to me. I have seen another lady complain about this very same situation. I dont understand what the delay is.
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. Regards Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. Regards Client Relations