FM
Franklin M

1 reviews | Active since Sept 2016

06 Mar 2025, 12:23

Sanlam holding money hostage/poor system in place.

Sanlam is holding my money hostage and delaying the transfer of my money to momentum.

Call/chat & website is not helpful as their mechanisms don’t work. Been 4 months now.

Terrible service and poor communication.

0
Replies (5)
Sanlam
Sanlam's reply06 Mar 2025, 12:33
Official
Good day Franklin   
 We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate.
 
 Regards
 Sanlam Client Care 
FM
Franklin M's update14 Mar 2025, 09:56
Reviewer Update
I’m glad you are sorry to hear that your internal mechanisms aren’t working for your clients.

Momentum sent you the information you are looking for on February the 19th, 2025. (You know this because you have the email.). It’s now March 14 2025 of a claim process that begun 2024 November.

Your turn around time is impeccable and a direct reflection of your work ethic and systems in place.

I’ll continue to document and verify my twitter account to expose the failure in your process so nobody ever goes through this again.

You are way overdue and you are moving at a snails pace hiding behind apologies that matter to nobody at all.

Please pay my money so I can move on from all this back and forth.
Sanlam
Sanlam's reply14 Mar 2025, 12:22
Official
Hello Franklin

We have followed up with Sanlam Corporate for assistance.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply14 Mar 2025, 17:24
Official
Sanlam Corporate has provided feedback via email. Please respond to the email for further assistance.

Regards
Sanlam Client Care 
Sanlam
Sanlam's reply14 Mar 2025, 17:24
Official
Sanlam Corporate has provided feedback via email. Please respond to the email for further assistance.

Regards
Sanlam Client Care