Sanlam Head Office Claims Department a shame

I submitted a claim at their office in Bloemfontein. The lady I spoke to was very helpful and friendly. She sent the claim to the head office and explained to me that I will be contacted by SMS and email. One week later with no response from the claims department I submitted it again with all the required documentation, eight days later still no feedback. The Bloemfontein office was excellent but the head office seems to be ineffective. What a shame.