MJ
Mayur J
1 reviews | Active since Aug 2012
15 Jan 2025, 17:15
Sanlam have very poor processes in place
I cancelled a GAP policy with Sanlam in December. They gave written confirmation that the last premium will be collected in December and the policy will be canceled from 31 December 2024. At the beginning of January a new premium was taken. They are now taking their time to refund me. It's funny how quick they can effect a debit order for your premium but they have a long and timely process to rectify their error.
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
15 Jan 2025, 17:17Good day Mayur
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam GapCover.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam GapCover.
Regards
Sanlam Client Care
Sanlam's reply15 Jan 2025, 17:17
Official
Good day Mayur
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam GapCover.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam GapCover.
Regards
Sanlam Client Care
MJ
Mayur J's updateReviewer Update
17 Jan 2025, 12:06Hi
I still haven't been contacted by Sanlam GapCover???
I still haven't been contacted by Sanlam GapCover???
MJ
Mayur J's update17 Jan 2025, 12:06
Reviewer Update
Hi
I still haven't been contacted by Sanlam GapCover???
I still haven't been contacted by Sanlam GapCover???
Sanlam's replyOfficial
17 Jan 2025, 12:28Good day Mayur
We are following up with the relevant team.
Regards
Sanlam Client Care
We are following up with the relevant team.
Regards
Sanlam Client Care
Sanlam's reply17 Jan 2025, 12:28
Official
Good day Mayur
We are following up with the relevant team.
Regards
Sanlam Client Care
We are following up with the relevant team.
Regards
Sanlam Client Care
MJ
Mayur J's updateReviewer Update
19 Jan 2025, 16:21Still no reply.
This is probably the worse service I've ever received from a company.
This is probably the worse service I've ever received from a company.
MJ
Mayur J's update19 Jan 2025, 16:21
Reviewer Update
Still no reply.
This is probably the worse service I've ever received from a company.
This is probably the worse service I've ever received from a company.
Sanlam's replyOfficial
20 Jan 2025, 10:58Good day Mayur The consultant has called the number provided, however, the number listed on the complaint and on the system belongs to the dependent. They attempted to contact you to obtain authorization, but the number went to voicemail.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply20 Jan 2025, 10:58
Official
Good day Mayur The consultant has called the number provided, however, the number listed on the complaint and on the system belongs to the dependent. They attempted to contact you to obtain authorization, but the number went to voicemail.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
MJ
Mayur J's updateReviewer Update
20 Jan 2025, 15:27Thanks I subsequently spoken to your colleague. It took almost 2 weeks to resolve. Not good.
MJ
Mayur J's update20 Jan 2025, 15:27
Reviewer Update
Thanks I subsequently spoken to your colleague. It took almost 2 weeks to resolve. Not good.
Sanlam's replyOfficial
20 Jan 2025, 15:34Thank you for confirming. We appreciate your patience.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply20 Jan 2025, 15:34
Official
Thank you for confirming. We appreciate your patience.
Regards
Sanlam Client Care
Regards
Sanlam Client Care