Sanlam has very poor service delivery!

Sanlam has very poor service delivery! My father passed away four years ago, my mother paid transfer fees for the house to be put in her name as it was in my fathers name. My mother decided this week that she wants to sell the house to buy something smaller, the estate agents then let her know that the house was never put in her name...although she paid the transfer fees. She contacted Sanlam Secunda branch where the consultant just told her that she forgot to do the transfer. How do you forget to do that, you are supposed to be competent in your job, you are working with peoples money but you cant even be bothered by this!? What else is there then that was not done? My mother asked to be emailed a statement of her policies etc so she can check up on matters and was then told by the consultant that it is not her job to do it, if my mother wants it she has to visit their offices and ask for it. Seriously! Unfortunately I cannot state my anger and frustration on this platform, but Sanlam is one of the worst companies I know of.