CB
Charisma B

1 reviews | Active since Dec 2016

28 Dec 2021, 22:14

Sanlam has the worst client services regarding deceased estates.

My father has passed away 6 months ago.

According toe the guy, that is assigned my father's estate, is that they didn't get the assignment letter from the Master, but I saw on the system that the executor is already appointed for my fathers estate.

So far the Lady that took in my father's estate was the worst and most awfull person to work with a traumatized client and the guy just doesn't show any interest to be a help at all, while my fathers estate lies in a trust that brings interest to SANLAM.

0
Replies (2)
Sanlam
Sanlam's reply29 Dec 2021, 01:15
Official
Dear Charisma

We acknowledge receipt of your complaint. Please provide your dad's ID number in the private field for further investigation.

Regards
Sanlam Client Relations 
Sanlam
Sanlam's reply03 Jan 2022, 13:40
Official
Good day

The matter has been referred to the relevant department for urgent handling.

Their office will make contact shortly to resolve the matter.

Kind regards

Client Relations