Sanlam has the most Unhelpful staff I have ever encountered

<p>I have been given the run around since the 15th of June 2016, I have requested that my provident fund be payed out ,all the forms have been submitted by my previous employer on the 15th of June 2016, Each time I called through to Sanlam I was told that my forms where not recieved ,I called in 10 days ago and was told that my forms where recieved and I should call back after 10 working days to monitor the process,I called in this morning and was told that the forms where not recieved ,the consultants on 3 occassions today have told me that they cannot assist me with my query and that the forms should be resubmitted.How is this possible that one day its recieved and 10 days later it vanished? the consultants are absolutely unhelpful and each time I request to be transfered to a person that will be able to assist me with my claim I have been told there is nothing that they can do.what kind of service is that ,after all I am requesting a payout of my funds!!!! I am considering cancelling all my policies with Sanlam because this is absolutely poor service </p>