Sanlam has terrible customer care service

Item: Sanlam
Rating: 1
Author: Nancy M

I went to the Sanlam offices to request a part surrender and was told that I can with draw. However five working days have passed and my money has not cone into my account. There was only one communication last week. Nothing more.

Helpful (0)

Replies (4)

Sanlam's replyOfficial

13 Nov 2025, 07:25

Good morning, Nancy

We apologise for your poor service experience and have arranged for assistance from Sanlam Sky.

Regards
Sanlam Client Care

Sanlam's reply13 Nov 2025, 07:25

Official

Good morning, Nancy

We apologise for your poor service experience and have arranged for assistance from Sanlam Sky.

Regards
Sanlam Client Care

Nancy M's updateReviewer Update

13 Nov 2025, 13:13

No one from Sanlam has even contacted me. What is going on. This is terrible service.

Nancy M's update13 Nov 2025, 13:13

Reviewer Update

No one from Sanlam has even contacted me. What is going on. This is terrible service.

Sanlam's replyOfficial

13 Nov 2025, 13:16

Hello Nancy

Sanlam Sky will be in touch with you once they have investigated the matter.

Regards
Sanlam Client Care

Sanlam's reply13 Nov 2025, 13:16

Official

Hello Nancy

Sanlam Sky will be in touch with you once they have investigated the matter.

Regards
Sanlam Client Care

Sanlam's replyOfficial

13 Nov 2025, 14:46

Hello Nancy

We have received feedback that Sanlam Sky has sent you an email.

Regards
Sanlam Client Care

Sanlam's reply13 Nov 2025, 14:46

Official

Hello Nancy

We have received feedback that Sanlam Sky has sent you an email.

Regards
Sanlam Client Care