Sanlam has really let me down

Item: Sanlam
Rating: 1
Author: Mike P

I have submitted a funeral claim for my mother last on Wednesday. Today is Tuesday and nothing has been done or payment made.I have travelled more than 300km visiting the branch in KWT and have spent close to R200 airtime with different consultants.I have been receiving no feed back. Funeral date has been set.This makes it difficult to ever trust the biggest funeral policy holder in SA.

Helpful (0)

Replies (3)

Sanlam's replyOfficial

11 Oct 2022, 15:54

Good day Msindisi

We are sorry to hear your frustration. Your complaint has been escalated to the relevant team to get in touch with you.

Regards
Sanlam Client Care

Sanlam's reply11 Oct 2022, 15:54

Official

Good day Msindisi

We are sorry to hear your frustration. Your complaint has been escalated to the relevant team to get in touch with you.

Regards
Sanlam Client Care

Mike P's updateReviewer Update

11 Oct 2022, 18:03

Thanks very much for your response,I hope to receive positive feedback as the funeral is scheduled for the 15.10.2022.
Without funds,I may be heavily be inconveniened.
Regards

Mike P's update11 Oct 2022, 18:03

Reviewer Update

Thanks very much for your response,I hope to receive positive feedback as the funeral is scheduled for the 15.10.2022.
Without funds,I may be heavily be inconveniened.
Regards

Sanlam's replyOfficial

12 Oct 2022, 12:46

Hi again

We have received confirmation that you have been contacted and assisted.

Regards
Sanlam Client Care

Sanlam's reply12 Oct 2022, 12:46

Official

Hi again

We have received confirmation that you have been contacted and assisted.

Regards
Sanlam Client Care