Sanlam has poor customer service

Thank you,
I trust I will be contacted today still as this isn't a complicated enquiry. It was just impossible to get into contact with anyone from Sanlam. That is something you're company should look at. To try and get hold of a consultant for more than 2 weeks without success is very bad.

Although Sanlam responded on Hello Peter at 10:44 they still didn't contact me to resolve or answer my query. And this is the reason why I posted them on Hello Peter. They are *********** in responding to simple queries. They reply on this platform to maintain face. But they still never contacted me despite they know the nature of my query. How hard is it to get in contact with Sanlam. Even thhrough this channel they still don't make contact. Can I please get be contacted and not just escalated. Because by now I know your escalations isn't a priority

I would like to thank MARSHA WILDSCHUT who was able to assist and resolve my query. And if I was able to change my original rating from a 2 star to a 5 star I would.
Thank you kindly