LT
Lumumba T
1 reviews | Active since Nov 2020
04 Nov 2020, 09:54
Sanlam has not been helpful at all especially during these trying times.
I was retrenched in September 2020 & app**** for my provident fund. Till this day nothing has been paid out to me whereas my former colleagues have already received their pay out. this is unacceptable.
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
04 Nov 2020, 09:59Dear Lumumba
We acknowledge receipt of your complaint and will refer it to the relevant department to assist you.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it to the relevant department to assist you.
Kind regards
Sanlam Client Relations
Sanlam's reply04 Nov 2020, 09:59
Official
Dear Lumumba
We acknowledge receipt of your complaint and will refer it to the relevant department to assist you.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it to the relevant department to assist you.
Kind regards
Sanlam Client Relations
LT
Lumumba T's updateReviewer Update
05 Nov 2020, 11:05still no help or assistance, you guys are pathetic. I don't mind writing a bad review about you every day.
LT
Lumumba T's update05 Nov 2020, 11:05
Reviewer Update
still no help or assistance, you guys are pathetic. I don't mind writing a bad review about you every day.
Sanlam's replyOfficial
05 Nov 2020, 11:44Dear Lumumba
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
Sanlam's reply05 Nov 2020, 11:44
Official
Dear Lumumba
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
LT
Lumumba T's updateReviewer Update
06 Nov 2020, 08:10Sanlam is very useless. Altech Netstar & the Altron group left me with very *********** company namely Sanlam. There is nothing that you say which comes true. I will never ever come to you for help. You guys have no customer service.
LT
Lumumba T's update06 Nov 2020, 08:10
Reviewer Update
Sanlam is very useless. Altech Netstar & the Altron group left me with very *********** company namely Sanlam. There is nothing that you say which comes true. I will never ever come to you for help. You guys have no customer service.
Sanlam's replyOfficial
06 Nov 2020, 08:36Dear Lumumba
We are sorry to hear that you feel this way. Your comments are noted and your matter escalated to the responsible team.
Kind regards,
Sanlam Client Relations
We are sorry to hear that you feel this way. Your comments are noted and your matter escalated to the responsible team.
Kind regards,
Sanlam Client Relations
Sanlam's reply06 Nov 2020, 08:36
Official
Dear Lumumba
We are sorry to hear that you feel this way. Your comments are noted and your matter escalated to the responsible team.
Kind regards,
Sanlam Client Relations
We are sorry to hear that you feel this way. Your comments are noted and your matter escalated to the responsible team.
Kind regards,
Sanlam Client Relations
LT
Lumumba T's updateReviewer Update
10 Nov 2020, 15:40Sanlam has no customer service & they are very useless. i have had no help since I logged my first complaint 6 days ago. Sanlam is very useless, I was promised a call back & nothing happened. hope you guys rot in H**&.
LT
Lumumba T's update10 Nov 2020, 15:40
Reviewer Update
Sanlam has no customer service & they are very useless. i have had no help since I logged my first complaint 6 days ago. Sanlam is very useless, I was promised a call back & nothing happened. hope you guys rot in H**&.