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mulalo M
1 reviews | Active since Sept 2014
05 Nov 2020, 11:56
Sanlam has not been helpful at all especially during these tough times of Covid-19
I got resign on the 1st of September 2020 and my papers were submitted. Today is the 3rd of November 2020 and I still have not received any pay out for provident fund. I'm unemployed and I'm depending on the money. I made lots of calls to Sanlam but nobody could advise when I will get paid. I made a complaint and got no call for that either. I got given numbers of people within the company that should assist and they don't reply to emails, or answer the calls. Worse company to have a policy with. They so quick to take the money but slow to give it back. The only things you hear we are still doing calculation for the whole month
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Sanlam's replyOfficial
05 Nov 2020, 12:52Dear Mulalo
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
Sanlam's reply05 Nov 2020, 12:52
Official
Dear Mulalo
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations