SANLAM HAS NO RESPECT FOR THEIR CLIENTS

Item: Sanlam
Rating: 1
Author: Zwelibanzi M

On the 1st of August 2023, I put in a claim of surrender to my policy and I was told that the policy would be paid out within 5 working days, today is the 15th of August 2023 it still hasn't been paid out, I am talking about the money that is due to me, money that was deducted from my account in a form of investment policy. No one at Sanlam has the guts to call me, I have been sending emails NO RESPONSE, I have been calling them and waiting on the line NO ONE is answering, just letting the public know that when they say their products pay out within 24 hours they're LYING

Helpful (0)

Replies (4)

Sanlam's replyOfficial

15 Aug 2023, 09:23

Good day Zwelibanzi

We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.

Regards
Sanlam Client Care

Sanlam's reply15 Aug 2023, 09:23

Official

Good day Zwelibanzi

We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.

Regards
Sanlam Client Care

Zwelibanzi M's updateReviewer Update

15 Aug 2023, 09:29

What difference will that make, because I have sending emails to Sanlam Sky the past 5 days everyday and calling almost everyday, I even drove from Jeffreys Bay to their offices in Uiteinhage/Kariega still nothing

Zwelibanzi M's update15 Aug 2023, 09:29

Reviewer Update

Sanlam's replyOfficial

15 Aug 2023, 10:03

A consultant from the complaints department will be in contact to address your complaint.

Regards
Sanlam Client Care

Sanlam's reply15 Aug 2023, 10:03

Official

A consultant from the complaints department will be in contact to address your complaint.

Regards
Sanlam Client Care

Sanlam's replyOfficial

15 Aug 2023, 10:55

This is to confirm that feedback was provided to you via email.

RegardsSanlam Client Care

Sanlam's reply15 Aug 2023, 10:55

Official

This is to confirm that feedback was provided to you via email.

RegardsSanlam Client Care