Sanlam has no emphaty for the deceased loved ones

<div>Sanlam has no emphaty for the deceased loved ones I called Sanlam for assistance with a document stating my mom's beneficiaries on her funeral benefit as she has sadly passed away and the SAPS has requested it in order to complete documents requested by Sanlam themselves. I spoke to ****&nbsp; who refuses to give me the information until the claim has been registered, which I do not understand as Sanlam requires a police statement as part of claim documents. The part that hurts the most as she has stated that they will need to investigate the claim because the beneficiaries could've played a part in mom's death. During a second call today she again said that we do not want anyone with blood on their hands to get any money. The investigating officer explained to us that the death certificate states unnatural causes as my mom died shortly after being in theatre last week Thursday, **** continued to argue with me that this is not the reason why it was considered an unnatural cause of death. Please understand that our family is grieving and now we being told these statements from an administrator that my mom paid every single month without fail. We require her funeral benefit so we can dignify my mom and follow through with her wishes for her funeral. Please listen to the recordings of all my calls with **** and please assist with getting the issue resolved. I cannot believe that employees of Sanlam and Sanlam as a brand treats policy holder's and their loved ones like this. Please look to other administrators for assistance as the brand does not honour their slogan - "Live with confidence". My mom's heart would hurt so badly knowing what her kids are going through.</div>