1 reviews | Active since Nov 2019
Sanlam has horrible service
Sanlam has pathetic customer service. My father passed away in April 2020. His will and testament is with Sanlam and Sanlam is the executor of the will. Since my father passed away, Sanlam has been notified but they did nothing. All my father's accounts remained active for another two months and Sanlam even continued taking money from his bank account! I had to ask for the form I need to fill out to declare an estate (they never sent it until I requested it). They barely answer questions and when I wanted to stop my father's bank account I was told not to??? I did it anyway. I would never trust Sanlam with anything and once this estate is done, I will never have anything to do with Sanlam again and I will advise as many people as I can not go to Sanlam for anything
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
We have been informed that contact was made in an effort to resolve the matter.
We encourage that you make direct contact with the relevant department if you have any further concerns.
The matter will be closed on the Hello Peter platform now.
Kind regards
Client Relations
We have been informed that contact was made in an effort to resolve the matter.
We encourage that you make direct contact with the relevant department if you have any further concerns.
The matter will be closed on the Hello Peter platform now.
Kind regards
Client Relations