Sanlam happy to take new client but can assist existing ones

i am totally disappointed in the level of service you guys provide regardless we complain on hello peter you go out of you way to make sure you live up to you reputation of giving bad service even if it is on the public platform you cant even pretend to try to assist clients that pay for a service. Rather you sent email of DIY when i asked for assistance and you have the nerve to even tell me that due to the amount complains you have you can not assist a client. You never busy to get the money from us but you are